WHAT can be returned?
All products are returnable, there are no restrictions. (Draft Boards, additional names plates or special engravings are NOT refundable unless we make a mistake)
Most damaged items DO NOT need to be returned to us, please supply a digital picture of the damaged items and we will subit a claim to the shipper for you. As soon as the claim has been okayed by the shipper a replacement unit will be sent.
WHEN do items need to be returned by?
A customer has seven days from the trophy's delivery to request a return.
WHERE do items need to be returned to?
865 Sycamore Dr.
Southampton, PA 18966
HOW do customers return items?
Call or e-mail us (see contact information listed below) asking for a return and we will issue a UPS Ground shipping bill and e-mail it to you. Take the box, with ALL of the original packaging to the nearest UPS Store and they'll return it to us.